Diagnostics and repairs
for Grundfos pumps.
From the symptom
to the cause of the fault.
When to contact us
The pump will not start, leaks have appeared, there is unusual noise or vibration, pressure or flow has changed, or the system reports an error.
Initial information
We review the pump variant, symptoms and operating conditions. Tell us when the problem occurs and what changed before it appeared.
Agreeing on repairs
After the required diagnostics, we identify the scope of repairs and the parts needed. The approach, cost and schedule are agreed before work begins.
Operating the equipment after repair
Once the agreed work is complete, we discuss operating recommendations and whether scheduled maintenance is needed.
What happens after you contact us
01 / Request
Provide the model, nameplate photo, symptoms and contact details.
02 / Review and diagnostics
We review the equipment and the issue, then determine which checks are needed.
03 / Agree on the work
We discuss the repairs, parts, approach, cost and timing.
04 / Carry out the work
We carry out the agreed work and discuss next steps.
What to prepare
- A nameplate photo showing the pump model and product designation.
- A description of the symptoms, any error codes and when the fault occurs.
- Operating conditions, the pumped medium and the maintenance history.
- The site address, photos of the installation and a contact person.
Frequently asked questions
Can you diagnose a fault from a photo?
Photos help us prepare to review the request. The final scope is determined after the necessary diagnostics.
When will the cost be known?
Once the fault, scope and required parts are confirmed. Additional tasks are agreed separately.
FROM REQUIREMENT TO SOLUTION